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Support Topics

Find help with the most common Rapido Messenger questions and issues.

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Delivery Status

Need an update about a delivery? Contact our support team with your delivery information and we'll help you check its status.

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Delivery Issues

If you are experiencing a problem with a delivery, our support team can help investigate the issue and provide assistance.

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Account Support

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Pharmacy Support

Participating pharmacies can contact our team for assistance with deliveries, tracking, delivery status, and related services.

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Delivery Tracking

Need assistance with tracking a delivery? Contact our support team and provide the relevant delivery information.

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Technical Support

Experiencing an issue with the Rapido Messenger app or website? Contact us with details of the problem so our team can assist.

Contact Support

Our support team is available to help you with Rapido Messenger services and technical issues.

Email Support

For general questions and support requests

admin@rapidomessenger.com

Ottawa & Gatineau

Rapido Messenger
Ali Badr
+1 (613) 799-4446

Call Support

GTA

Ahmed Talal
+1 (905) 518-8148

Call Support

Frequently Asked Questions

Quick answers to common support questions.

How can I contact Rapido Messenger support?

You can contact our support team by email at admin@rapidomessenger.com. You can also use the support phone numbers provided on this page.

I need an update about my delivery. What should I do?

Contact our support team and provide the relevant delivery information. Our team can assist with delivery-related questions.

I am having trouble using the Rapido Messenger app.

Please contact support and describe the problem you are experiencing. If possible, include the device you are using and any error message displayed by the app.

I cannot access my account. Can you help?

Yes. Contact our support team with the email address or phone number associated with your account and describe the issue you're experiencing.

How can a pharmacy get delivery support?

Participating pharmacies can contact Rapido Messenger support for assistance with delivery services, tracking, delivery status, and related questions.

What information should I provide when contacting support?

Please provide your name, contact information, relevant delivery or account information, and a clear description of the issue. If you are experiencing a technical problem, including an error message or screenshot can help our team investigate.

Before contacting us

Providing a few details can help our support team understand your issue and respond more efficiently.

Tell us what happened Briefly describe the problem or question.

Provide relevant details Include your account or delivery information when applicable.

Include technical information For app problems, provide your device type and any error message you see.

Protect your information Do not send passwords, payment card numbers, or other unnecessary sensitive information.

Ottawa & Gatineau Contacts

Rapido Messenger
Ali Badr
Email: admin@rapidomessenger.com
Phone: +1 (613)799-4446

Jalal Jalal
Phone: +1 (613)276-7684

Ali Ahmed
Phone: +1 (613)890-6436

GTA Contacts

Rapido Messenger
Ahmed Talal
Email: admin@rapidomessenger.com
Phone: +1 (905)518-8148

Hassan Alghailani
Phone: +1 (905)515-4944

How can we help?