Privacy Policy

Last Updated: September 12, 2026

1. About Rapido Messenger

Rapido Messenger is a medication delivery service that helps pharmacies arrange and manage deliveries through our platform. Our services may connect pharmacies, delivery drivers/couriers, and customers or patients to facilitate the pickup and delivery of medications and related items.

This Privacy Policy applies to information collected through:

• Our website at rapidomessenger.com
• Our Rapido Messenger mobile applications
• Our online delivery and management platform
• Customer and pharmacy support communications
• Other services provided by Rapido Messenger

2. Information We Collect

Depending on how you use Rapido Messenger, we may collect different types of information.

2.1 Account Information

When you create or use an account, we may collect information such as:

• Full name
• Email address
• Phone number
• Account login information
• Business or pharmacy information
• Address and delivery information
• Account type or role

2.2 Delivery Information

To provide medication delivery services, we may process information necessary to complete a delivery, including:

• Pickup address
• Delivery address
• Delivery instructions
• Recipient name
• Delivery status
• Driver/courier information
• Information provided by participating pharmacies

2.3 Location Information

If you use features that require location services, we may collect location information from your device, subject to the permissions you grant through your device settings.

Location information may be used to support delivery operations, calculate routes or distances, provide delivery tracking, and improve the accuracy of our services.

You can generally control location permissions through your device settings. Disabling location services may prevent certain features from functioning correctly.

2.4 Device and Technical Information

We may automatically collect certain technical information when you use our website or applications, including:

• IP address
• Device type
• Operating system
• Application version
• Browser type
• Device identifiers
• Crash reports and diagnostic information
• Log information

2.5 Communications

If you contact us through email, telephone, our website, or other support channels, we may retain information about your communication in order to respond to your request and provide customer support.

3. How We Use Your Information

We may use collected information for the following purposes:

• To create and manage user accounts
• To provide and operate our delivery services
• To coordinate pharmacy pickups and customer deliveries
• To connect deliveries with available drivers or couriers
• To provide delivery tracking and status updates
• To communicate with users about deliveries
• To provide customer and technical support
• To maintain and improve our website and applications
• To detect and prevent fraud, abuse, and unauthorized activity
• To troubleshoot technical problems
• To maintain platform security
• To comply with applicable laws and legal obligations

4. Medication and Health-Related Information

Rapido Messenger may process limited information related to medication deliveries when such information is necessary to provide the service.

We do not use medication or health-related information for advertising purposes. Such information is processed only as necessary to facilitate delivery operations, provide support, maintain service records, address disputes, prevent fraud, or comply with applicable legal obligations.

Pharmacies and healthcare organizations remain responsible for ensuring that information they provide to Rapido Messenger is collected and disclosed to us in accordance with applicable laws and regulations.

5. Sharing of Information

We do not sell your personal information.

We may share information when reasonably necessary to provide our services or comply with legal obligations.

5.1 Pharmacies and Business Customers

Information necessary to complete a delivery may be shared with the pharmacy or business responsible for arranging the delivery.

5.2 Drivers and Couriers

Drivers or couriers may receive information necessary to complete an assigned delivery, such as pickup and delivery details, recipient information, delivery instructions, and relevant status information.

5.3 Service Providers

We may use trusted third-party service providers to help operate our platform. These providers may support services such as:

• Cloud hosting
• Database infrastructure
• Maps and location services
• Authentication
• Analytics and diagnostics
• Communication services
• Customer support
• Payment processing, where applicable

Service providers are expected to process information only as necessary to provide the services for which they have been engaged and in accordance with applicable contractual and legal requirements.

5.4 Legal Requirements

We may disclose information if we believe disclosure is reasonably necessary to comply with applicable law, regulation, court order, legal process, governmental request, or to protect the rights, safety, and security of Rapido Messenger, our users, or others.

6. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, alteration, disclosure, loss, or destruction.

Depending on the nature of the information and service, security measures may include access controls, authentication mechanisms, encrypted communications, server security controls, and monitoring of suspicious activity.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, maintain business and delivery records, resolve disputes, prevent fraud, maintain security, and comply with applicable legal and regulatory obligations.

When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with our retention practices.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential functionality, maintain sessions, remember preferences, improve performance, and understand how our website is used.

You can manage or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.

9. Mobile Application Permissions

Depending on the features you use, our mobile application may request permission to access certain device capabilities.

These may include:

• Location services for delivery and tracking features
• Notifications for delivery and account updates
• Camera or photos when a feature requires image submission
• Internet/network access to communicate with our services

Permissions are controlled through your device's operating system. You may change available permissions through your device settings.

10. Notifications

If you allow notifications, we may send notifications relating to your account, deliveries, delivery status, service updates, and other important operational communications.

You can disable notifications through your device settings, although doing so may prevent you from receiving important delivery updates.

11. Children's Privacy

Our services are not intended to be used independently by children who are below the minimum age required under applicable law.

We do not knowingly collect personal information directly from children for purposes unrelated to providing our services.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can investigate and take appropriate action.

12. Third-Party Services and Links

Our website or applications may contain links to third-party websites, applications, maps, payment providers, or other services.

Third-party services operate under their own privacy policies and terms. Rapido Messenger is not responsible for the privacy practices of third-party services that we do not control.

13. Your Privacy Choices

Depending on applicable law, you may have rights regarding your personal information, including the ability to:

• Request access to certain personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain information
• Withdraw consent where processing is based on consent
• Request information about how your data is processed
• Object to certain types of processing where applicable

Some requests may be subject to legal, security, operational, or contractual limitations.

14. Account and Data Deletion Requests

If you want to request deletion of your Rapido Messenger account or personal information, please contact us using the information provided below.

We may need to verify your identity or account ownership before completing a deletion request.

Certain information may need to be retained where required by law, for legitimate business purposes, fraud prevention, dispute resolution, security, or regulatory requirements.

15. International Data Processing

Depending on the infrastructure and service providers used by Rapido Messenger, your information may be processed or stored in countries other than the country in which you reside.

Where information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are applied as required by applicable law.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices.

When we make changes, we will update the "Last Updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal information.

17. Contact Us

If you have questions about this Privacy Policy, your personal information, or our privacy practices, please contact us.

18. Acceptance of This Privacy Policy

By accessing or using Rapido Messenger's website, mobile applications, or services, you acknowledge that you have read and understood this Privacy Policy.

If you do not agree with this Privacy Policy, please discontinue use of the applicable service.